Lead Technical Business Intelligence Analyst ( Epic Cogito)

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

As an integral member of the System Analytics Team, the Lead Technical Business Intelligence (BI) Analyst is responsible for individually contributing to and leading teams in the provision of technical expertise in Epic Report development using but not limited to Radar, Caboodle, Report Workbench, custom components, SQL and other analytics toolsets to support the creation of information-based, business intelligence deliverables that will be relied upon by organizational leaders to support critical business decisions.
The Lead Technical BI Analyst will partner with customers from clinical, administrative and/or operational areas across the System to provide analytical products that drive insights, complex data extracts and data integration, reports and/or advanced dashboard visualizations to facilitate discovery of insights, new opportunities, support data-informed decision-making for identified challenges as well as develop new and enhance existing metrics to improve ongoing performance metrics.
We are looking for a true team player and a leader who will be called upon to troubleshoot complex technical problems and serve in a lead technical advisory role to other BI, Specialized and Technical BI Analysts as well as others across the System’s Analytics Community.

Job Description

MINIMUM QUALIFICATIONS

Education:  Bachelor’s degree, preferably in computer science, management information systems, data science, business administration, statistics, or related field or equivalent experience required.  Master’s degree strongly preferred.

Licenses/Certifications: Technical certifications in relevant application(s) strongly preferred (i.e., Epic).  Associate Certified Analytics Professional (aCAP) or another vendor-neutral analytics certification preferred.

Experience / Knowledge / Skills:

• Expert proficiency with one or more of the following tools required, credentials/certification strongly preferred, as specified for position’s needs:
  • Epic Reporting Tools: Caboodle, Clarity, Radar, Report Workbench, Epic Text Tool and Slicer Dicer
  • Database and Query Languages – SQL, Snowflake
  • Visualization tools – Epic Slicer Dicer & Tableau
• Proficiency preferred with one or more of the following tools, credentials/certification preferred, as specified for position’s needs: Sigma, R, Python, SAS, dataiku, DataRobot, Cnvrg, Anaconda
• Minimum of 7 years professional experience collaborating with customers on the design, creation and execution of analytics deliverables.
• Minimum of 7 years professional experience in building self-service analytic reports, dashboards and/or tools supporting decision-making and actionable metric monitoring by customers.
• Ability to lead projects and teams independently to deliver results.
• Demonstrated experience and successful results from working in a dynamic, matrixed organization with executive exposure and engagement.
• Demonstrated critical thinking and expert creative problem-solving skills with aptitude to exert influence without authority through interpreting requirements and guiding customers to the desired analytics outcomes.
• Analytic mindset able to draw conclusions from raw data and summarize results efficiently using logic and reasoning to identify approaches to problems both individually and advising/mentoring others in successful development of the skill.
• Ability to visualize data in a meaningful way to communicate effectively the meaning and the necessary action to be taken.
• Act with an intellectual curiosity to obtain insights from data and search for solutions to the problems being explored as well as new ones to be discovered.
• Understand math and statistical concepts to provide analysis to formulate meaningful decisions.
• Exceptional time management skills and attention to detail.
• Excellent written and verbal communication skills, specifically with an ability to communicate effectively across multiple management levels.
• Proven ability to work independently and in a leadership capacity of a team under established deadlines to drive critical outcomes.
• Create a positive work environment that fosters successful team performance.
• Strong customer service, interpersonal and relationship-building skills.
• Demonstrates commitment to the Partners-in-Caring process by integrating our culture in all internal and external customer interactions; delivers on our brand promise of “Advancing health. Personalizing care” through compassion, courage, credibility, and commitment to community.
• Proficiency with MS Office Suite: Excel (Pivot tables, VBA, Macros), Word, PowerPoint, Visio, Access, required

PRINCIPAL ACCOUNTABILITIES

• Lead, advise and support fellow members of the System Analytics Team as well as individual analytics efforts across the System through expertise with Epic related technical business intelligence tools, concepts, processes and techniques.
• Serve as expert-level, technical advisor and mentor to others offering high level support, mentorship, education and training.
• Ongoing interactions with subject matter domain experts within the organization to enhance knowledge of business, clinical and administrative processes and applications utilized by the various clients.
• Lead projects to partner with respective customers to design, develop and implement high level analytic tools that support actionable insights across  operational, strategic and tactical metrics for optimization.
• Lead coordinated initiatives and partner with the greater Analytics team to evolve Memorial Hermann’s Analytics Maturity Level to incorporate the full analytics spectrum of descriptive, diagnostic, predictive and prescriptive analytics.
• Facilitate efforts and initiatives with the greater Analytics Team to develop the data architecture strategy, implementation plan and customer-delivered toolset.
• Active participation in and support of the Memorial Hermann Data Governance Program.
• Perform regular and ad-hoc user-friendly reports and visualizations for executive and client review.
• Proactive, continuous improvement of analytics services and operations through processes to detect and resolve data anomalies in a timely manner as well as keeping knowledgeable of and championing the implementation of emerging technologies and techniques to better analyze, distribute and integrate information.
• Provide support from data model, quality, integrity, validity analysis through resolution to correct deficiencies within analytic, reporting and visualization applications.
• Continually further analytics knowledge and technical skill set through various channels to ensure MHHS remains on the cutting edge of the Healthcare Analytics industry through implementation and integration of emerging technologies and practices.
• Lead member of project teams accountable for developing curriculum and training new analytic professionals to meet the established standard.
• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.
• Other duties as assigned.