Director, Business Solutions, Revenue Cycle

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

Position is responsible for planning, reviewing, and directing all activities and functions of the Business Solutions department; provides ongoing managerial, technical and motivational leadership in support of Memorial Hermann values and objectives. Must be able to demonstrate knowledge and skills required in a large, complex corporate Information System. A working knowledge of mainframe, minicomputer, or microcomputer strategies, equipment, operating systems, development tools and methodologies is required. The Business Solutions Director reports directly to the System Executive of Business Solutions.

The Business Solutions Director applies management and technical skills, in line with MH’s values and goals, to assure the efficient, effective and consistent delivery of high quality services. The Business Solutions Director is responsible for demonstrating a commitment to the values of the corporation through active participation in the Partners In Caring, Customer Service and Continuous Quality Improvement programs.

Job Description

Minimum Qualifications

Education: Bachelors degree in Computer Science or related field, or equivalent experience

Licenses/Certifications: (None)

Experience / Knowledge / Skills:

• 15 years of industry training and increasingly responsible experience in managing large, complex corporate information systems and activities

• Advanced Programming knowledge and skills

• Experience in leading projects

• Demonstrates in-depth technical knowledge and complex problem solving abilities

• Experience leading and mentoring team members

• Demonstrated, through exceptional planning and organizational skills, a record of bringing tasks and projects to successful conclusion

• Exceptional communications skills

• Good interpersonal skills

Principal  Accountabilities

• Plans, prioritizes, directs, and schedules all projects and assignments.

• Oversees the development, implementation, communication, and promotion of IT strategic plans.

• Develops the department’s annual operating expense and capital budgets, monitoring, tracking, and approving expenditures.

• Provides technical guidance on problem definition and resolution.

• Recruits, trains, motivates, and evaluates a staff of highly skilled information systems professionals.

• Plans and directs the development and delivery of training and educational programs for all department personnel.

• Establishes department quality objectives and benchmarks. Designs and implements effective tools to measure performance against these standards.

• Provides the vision and leadership necessary to create and maintain a technical atmosphere that encourages proactive research and development.

• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff.

• Addresses and resolves user issues and develops an understanding of user terminology.

• Provides customer support to both internal and external customers.

• Understands the ISD solution segments and in some cases acts as a solution segment owner.

• Demonstrate commitment in the Partners In Caring and Continuous Quality Improvement programs.

• Manages Vendor relationships.

• Conducts Department Meetings.

• Provides guidance on conflict resolution.

• Participates in contract negotiations.

• Develops and ensures compliance on policy and procedures.

• Writes job descriptions.

• Writes a Monthly activity report.

• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.

• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.

• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.

• Other duties as assigned.