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Memorial Hermann Health System

Physician Practice Patient Business Services Coordinator

Houston, Texas


Welcome to Memorial Hermann where each of our more than 27,000 employees and 6,700 affiliated physicians share a commitment to helping one another, our patients and our communities. Here, you’ll work alongside the best professionals in the business with the goal of providing the best care possible. We offer an employment experience like no other, and we’ve proudly served this community for more than 110 years. At Memorial Hermann, the health of our community is always at the center of what we do.

  • Job Type: Full-Time, Part-Time
  • Job Level: Senior
  • Travel: Varies by role
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What makes someone successful at Memorial Hermann?
Check out the top traits we're looking for and see if you have the right mix.

  • Analytical
  • Collaborative
  • Detail Oriented
  • Personable
  • Insightful
  • Helpful


It is so exciting to work for a company that truly sticks to their vision and values in terms of how we deliver patient care every day. We are constantly looking at ways to improve the lives of those in our communities, and that is what excites me the most.

– Julie B., PBS Manager


  • Health Insurance

  • Retirement Plan

  • Paid time off

  • Certification reimbursement

  • Tuition reimbursement

  • Student Loan Repayment


Title Physician Practice Patient Business Services Coordinator Location 2855 West Lake Houston Parkway, Kingwood, TX 77339 Category Administrative / Support Services Type Full time Requisition 100111422 Date posted 08/25/2021

At Memorial Hermann, we’re about creating exceptional experiences for both our patients and our employees. Our goal is to provide opportunities for our diverse employee population that develop and grow careers in a team-oriented environment focused on patient care.

Every employee, at every level, begins their journey at Memorial Hermann learning about the history of the organization and its established culture built on trust and integrity. Our employees drive this culture, and we want you to be a part of it.

Job Summary


Position is responsible for assisting management in overseeing departmental operations including mentoring other employees as a quality improvement coordinator, insuring accurate completion of registration, monitoring and correction of reports, data integrity, accuracy and continuity of processes, handling escalated issues, scheduling staff, and staff training and education.

Job Description

Minimum Qualifications

Education: High School diploma or GED

Licenses/ Certifications: (None)

Experience / Knowledge / Skills:

  • Three (3) years of experience in a hospital or medical business office setting preferred
  • Ability to multi-task
  • Proficient typing/keyboarding skills
  • Supervisory and/or leadership experience preferred
  • Demonstrates commitment to the Partners-in-Caring process by integrating our culture in all internal and external customer interactions; delivers on our brand promise of “we advance health” through innovation, accountability, empowerment, collaboration, compassion and results while ensuring one Memorial Hermann.

Principal Accountabilities

  • Completes quality review and monitors for process improvement opportunities.
  • Calculates percentage of error for key elements, tracks and reports to management.
  • Participates in educational endeavors of department
  • Maintains knowledge base of processes and systems by attending update meetings and review training, represents department in meetings as needed
  • Gathers information and prepares and analyzes operations reports, correcting errors to insure accurate billing and developing and maintaining staff schedules to ensure optimal coverage
  • Interacts with all staff levels to insure resolution of issues
  • Monitors assigned reports for data integrity
  • Researches and corrects accounts as required
  • Protects the financial integrity of the facility by insuring accuracy of all functions performed by staff across all departmental areas of responsibility.
  • Participates in preparation and presentation of department staff meetings, education, and in-services
  • Monitors, reviews, and resolves patient account issues on assigned reports.
  • Performs account analysis and trending.
  • Communicates in an effective and professional manner with all Patient Access customers, including physicians, care management, ancillary departments, nursing units, and physicians’ office staff.
  • Supports HR processes including coaching and mentoring of staff; handling performance issues through tracking, counseling, and resolving; determining and enforcing HR verbal warning policy and documenting written warnings; and interviewing and submitting hiring recommendations.
  • Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
  • Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.
  • Other duties as assigned.
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