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Memorial Hermann Health System

OR Coordinator - OR Scheduling Call Center

Houston, Texas

Overview

The Surgical Services team at Memorial Hermann has built a reputation for caring and expertise for everything from general and trauma surgery to complex surgeries of the brain, spine, heart, colon and beyond. Our surgical teams practice the highest standards of safe, evidence-based, quality care to provide a personalized outcome-oriented experience across all of our surgical specialties. This means our patients benefit from a team of experienced healthcare professionals supported by state-of-the-art technology.

Take your career to the next level, join our body of experts and help lead our complex surgical programs into the future.

  • Job Type: Full-Time, Part-Time, PRN
  • Job Level: Mid
  • Travel: No
  • Glassdoor Reviews and Company Rating Glassdoor Reviews and Company Rating

SUCCESS PROFILE

What makes someone successful at Memorial Hermann?
Check out the top traits we're looking for and see if you have the right mix.

  • Efficient
  • Versatile
  • Good listener
  • Confident
  • Consistent
  • Focused

Quote

I’m motivated by the challenge to solve complex problems for my patients and improve processes for the teams I partner with. Being part of a team that is constantly evolving processes to provide the best care possible is empowering and exciting. We work hard and we support each other to put our patients first.

– Janette C., Pediatric OR RN

TOTAL REWARDS

  • Health Insurance

  • Retirement Plan

  • Paid time off

  • Certification reimbursement

  • Tuition reimbursement

  • Student Loan Repayment

JOB DESCRIPTION

Title OR Coordinator - OR Scheduling Call Center Location 6411 Fannin, Houston, TX 77030 Category Surgical Services Type Full time Requisition 100113983 Date posted 11/08/2021

At Memorial Hermann, we’re about creating exceptional experiences for both our patients and our employees. Our goal is to provide opportunities for our diverse employee population that develop and grow careers in a team-oriented environment focused on patient care.

Every employee, at every level, begins their journey at Memorial Hermann learning about the history of the organization and its established culture built on trust and integrity. Our employees drive this culture, and we want you to be a part of it.

Job Summary

Responsible for answering and scheduling multiple incoming surgery calls in a call center setting. Ensure, organize, and maintain an active, accurate, and operational surgery schedule. Excellent customer service skills.

Job Description

OR Coordinator - OR Scheduling Call Center

*Full time; 8:30am-5pm, Monday - Friday

*2+ years of hospital or physician office experience preferred

*OR scheduling and/or call center experience preferred

*Customer Service experience required

*Must have good computer skills. Microsoft Excel experience required

This position is located at Memorial Hermann Texas Medical Center

Minimum Qualifications

Education: High School Diploma or GED

Licenses/Certifications: (none)

Experience / Knowledge / Skills:

  • One (1) year of supervisory experience preferred, in some departments may be required
  • Ability to read and write and perform duties following oral and written instruction.
  • Ability to work various shifts for extended periods as determined by the director
  • Ability to perform duties requiring standing, walking, stooping, bending and lifting up to 50 pounds
  • Demonstrates commitment to the Partners-in-Caring process by integrating our culture in all internal and external customer interactions; delivers on our brand promise of “we advance health” through innovation, accountability, empowerment, collaboration, compassion and results while ensuring one Memorial Hermann.
  • Other duties as assigned.
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