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Memorial Hermann Health System

Insurance Collections Representative

Houston, Texas


Welcome to Memorial Hermann where each of our more than 27,000 employees and 6,700 affiliated physicians share a commitment to helping one another, our patients and our communities. Here, you’ll work alongside the best professionals in the business with the goal of providing the best care possible. We offer an employment experience like no other, and we’ve proudly served this community for more than 110 years. At Memorial Hermann, the health of our community is always at the center of what we do.

  • Job Type: Full-Time, Part-Time
  • Job Level: Senior
  • Travel: Varies by role
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  • Analytical
  • Collaborative
  • Detail Oriented
  • Personable
  • Insightful
  • Helpful


It is so exciting to work for a company that truly sticks to their vision and values in terms of how we deliver patient care every day. We are constantly looking at ways to improve the lives of those in our communities, and that is what excites me the most.

– Julie B., PBS Manager


  • Health Insurance

  • Retirement Plan

  • Paid time off

  • Certification reimbursement

  • Tuition reimbursement

  • Student Loan Repayment


Title Insurance Collections Representative Location 909 Frostwood, Houston, TX 77024 Category Revenue Cycle Type Full time Requisition 100114062 Date posted 09/13/2021

At Memorial Hermann, we’re about creating exceptional experiences for both our patients and our employees. Our goal is to provide opportunities for our diverse employee population that develop and grow careers in a team-oriented environment focused on patient care.

Every employee, at every level, begins their journey at Memorial Hermann learning about the history of the organization and its established culture built on trust and integrity. Our employees drive this culture, and we want you to be a part of it.

Job Summary

Position is responsible for the timely collection of third party and private pay receivables.

Job Description

Insurance Collections Representative - Commercial Collections needed for the Memorial Hermann System Services Commercial Collections team. The person in this role will be responsible for commercial claims follow-up, collections and contract interpretation.
  • Experience working with commercial payors
  • Experience in commercial collections
  • Claims follow-up experience
  • Experience working with insurance contracts
Minimum Qualifications

Education:  High School Diploma  or  GED

Licenses/Certifications:  (None)

Experience / Knowledge / Skills:

  • Prefer three (3) years hospital business office or medical related experience
  • Some knowledge of business office, patient billing, orcollection/reimbursement procedures in a healthcare setting preferred
  • Ability to multi-task in a fast paced, high volume environment
  • Proficient in Microsoft office with emphasis on Excel, 10-key and math
  • Demonstrates commitment to the Partners-in-Caring process by integrating our culture in all internal and external customer interactions; delivers on our brand promise of “we advance health” through innovation, accountability, empowerment, collaboration, compassion and results while ensuring one Memorial Hermann.

Principle Accountabilities

  • Reviews incoming correspondence and takes appropriate action.  Responds promptly to inquiries.
  • Analyzes accounts for errors, adjustments and credits, issuing corrected entries when necessary.  Updates account information accordingly.
  • Documents communications accurately and completely.
  • Serves as a mentor and resource for less experienced staff.
  • See Addendums for Job Related Specific Duties
  • Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
  • Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff.
  • Other duties as assigned.
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